EGovernment and the Transformation of Service Delivery and Citizen Attitudes

Theimpactofnewtechnologyonpublic-sectorservicedeliveryandcitizens’attitudesaboutgovernmenthaslongbeendebatedbypoliticalobservers.Thisarticleassessestheconsequencesofegovernmentforservicedelivery,democraticresponsiveness,andpublicattitudesoverthelastthreeyears.Researchexaminesthecontentof