Preface xix Chapter 1 Introduction to Project Management 1 Chapter 2 The Project Management and Information Technology Context 43 Chapter 3 The Project Management Process Groups: A Case Study 81 Chapter 4 Project Integration Management 139 Chapter 5 Project Scope Management 187 Chapter 6 Project Time Management 225 Chapter 7 Project Cost Management 271 Chapter 8 Project Quality Management 311 Chapter 9 Project Human Resource Management 359 Chapter 10 Project Communications Management 405 Chapter 11 Project Risk Management 439 Co pyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in Chapter 12 Project Procurement Management 479 Chapter 13 Project Stakeholder Management 509 Preface xix Chapter 1 Introduction to Project Management 1 Introduction 2 What Is a Project? 4 Examples of IT Projects 4 Project Attributes 6 Project Constraints 7 What Is Project Management? 9 Project Stakeholders 10 Project Management Knowledge Areas 11 Project Management Tools and Techniques 12 Project Success 14 Program and Project Portfolio Management 16 Programs 17 Project Portfolio Management 17 The Role of the Project Manager 21 Project Manager Job Description 21 Suggested Skills for Project Managers 22 Importance of People Skills and Leadership Skills 24 Careers for IT Project Managers 25 The Project Management Profession 26 History of Project Management 26 The Project Management Institute 30 Project Management Certification 30 Ethics in Project Management 32 Project Management Software 33 Chapter Summary 36 Quick Quiz 37 Quick Quiz Answers 38 Discussion Questions 38 Exercises 39 Key Terms 40 End Notes 41