Inacompetitive,ever-changingbusinessenvironment,youmustmakequickdecisionsbasedonreliablefactsandfigures.Buttoooften,executivesandknowledgeworkersfindthattheinformationtheyneedisincompleteorsimplyunavailable.Asaresult,theycannotmakeinformeddecisionsoncriticalissuessuchascustomers,produ