ThiswhitepaperdescribestheHPITServiceManagementReferenceModel.ThismodelisasignificanttoolproventobeusefulinpresentinganddescribingthemanyITManagementprocesses,inter-processrelationships,andbusinesslinkagesITneedstoputinplaceforthesuccessfuldevelopment,deploymentandsupportofservicesin