ChristophG.Schuetzexaminestheconceptualmodelingaspectsofmultilevelbusinessprocesseswithoutneglectingtheimplementationaspects.Furthermore,heinvestigatestheadvantagesofhetero-homogeneousmodelsforquantitativebusinessprocessanalysis.Multilevelmodelsreflecttherealityofmanyinformationsystems.Inthis