ThisbookprovidesinsightsintendedtomaketheSAPREFXjourneymorerelevantandfruitful.Furthermore,itcanhelpdecisionmakers,suchaschiefintelligenceofficers(CIOs)andchiefexperienceofficers(CXOs),withtheimportanttasksofcreatingabusinesscaseformanagementapprovalanddesigningaroadmapfortheorgan