目录1前言12USE概述22.1服务部件42.2统计数据库说明52.3开发接口52.4实用工具63USE开发指南83.1坐席软电话开发说明83.1.1API层开发10longUSE_ConnectToAgent12longUSE_DisconnectAgent13longUSE_Login14longUSE_LoginEx16longUSE_Logout17longUSE_SetAgentStatus18longUSE_GetAgentEvent19longUSE_ForceLogout23longUSE_SendMsgToAgent24longUSE