Forthefifthconsecutiveyear,Capgemini,ING,andtheEuropeanFinancialManagement&MarketingAssociation(EFMA)havecooperatedtodevelopthislatestannualexaminationoftheglobalretailbankingmarket.Asinpreviousyears,itprovidesoverviewsandinsightsintotheglobalretailbankingindustry’sdynamics.Thisyear