ITIL®providesaframeworkofbest-practiceguidanceforITservicemanagement,andsinceitscreation,ITILhasgrowntobecomethemostwidelyacceptedapproachtoITservicemanagementintheworld.Thispocketguidehasbeendesignedasanintroductoryoverviewforanyonewhohasaninterestinoraneedtounderstandmoreabout