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有关ITIL4的一个简单介绍的小册子。英文的。 1. ITIL v1 – ITIL v3: Historical Highlights 2. Why Was ITIL 4 Developed? 3. ITIL Stakeholders 4. ITIL 4 Development Plan 5. Gu

ITIL4的官方FAQ。一共19个有关ITIL4的常见问题。如ITIL有什么新内容？ITIL4的认证体系，如果我已经有了ITILfundation证书，如何转到ITIL4,？如果有了中级证书，如何转到ITIL4?ISO20000如何映射到ITIL4?等等

Therewasatimewhenbusinessplanningwasanannualactivity,withkeydecision-makersgettingtogetherbeforethestartofeachfiscalyear,identifyingthecorporateobject